![]() Due to rights issues and licensing agreements, much of our content is geofenced, including the content which appears on and the CBC Gem app. If the test results are low or they are fluctuating, re-run the test closer to your router to see if there is an improvement.ĬBC Gem is only available from within Canada. If you are able to, run the above speed test in the area you generally stream Gem from. If your wireless router is in a different room or floor than the device you are streaming Gem on, this may affect signal strength. Once your router is plugged back in and your network is back up try the test at again.ĭistance from your wireless router can also affect signal strength and speed. The easiest way to do this would be to unplug the power from your router for a few minutes. If your speed is lower than what you are paying for, or your speeds are fluctuating, you may need to reboot your wireless router. Run the test a few more times and take note if the speed fluctuates during the test. Take note of the number that comes up at the end of the speed test. Once the site loads, the speed test will begin. You can check your wireless network speed by heading over to the following link: If your wireless signal occasionally drops out, or your speeds tend to fluctuate, you will experience issues streaming our content. If you are streaming our content via wifi, please note that wireless signal strength can affect streaming quality. Try disabling IPv6 to see if this resolves your issues. You may also experience streaming or location issues if you are using IPv6. Many antivirus suites provide ad-blocking and VPN capabilities, so you may need to check your program settings to see if any of these services are running. If you are encountering any location, log in, or playback errors, try disabling any antivirus software (Bitdefender, Kapersky.), ad blockers (Ad-Blocker, Ad Blocker Plus.), privacy extensions (DuckDuckGo, Privacy Badger), or VPNs running on your device or network to see if that helps. If you are using a Chromecast, please refer to his help article.Īnd please refer to this help article on which devices are supported on Gem. Here are some links to the latest versions of Firefox and Google Chrome web browsers for your convenience: If you are experiencing streaming issues on a particular web browser, try using a different browser to see if the issue persists. Microsoft Edge We don't support Internet Explorer.We do not support Gem on the Chrome OS or Linux. We currently support the following browsers on Windows and Mac. ![]() If you are accessing Gem on a personal computer, please ensure your browser is updated to the latest version. ![]() Doing this can sometimes clear up minor issues.įor a list of devices supported on GEM please click here ![]() If you're using the app and experiencing issues, try deleting it, powering off your device for a minute, and reinstalling the app. Our apps will offer you a smoother, more reliable streaming experience when installed on a supported device. If you are using a mobile phone or tablet to access CBC Gem, we suggest using our free CBC Gem app rather than your device's mobile browser. Please refer to this help article for a current list of supported devices.ĬBC Gem is available for free as an App for iOS, tvOS, Fire TV, Android TV, LG Smart TV, Xbox, and Android phones and tablets. If you are accessing Gem on an unsupported device or platform, you will most likely experience streaming and login issues. While we are doing our best to ensure viewers can access Gem on as many devices and platforms as possible, it is still difficult to support them all. ![]() Ensure you are using a device or platform which Gem supports Generally, streaming problems occur when there are issues with the viewer's network, the device used to access Gem, or software/settings on the viewer's device or network which may be interfering with our service.īelow are some tips to get the most optimal experience when watching CBC Gem programming.Įnsure you are using a device or platform which Gem supportsġ. Are you experiencing problems streaming content on CBC Gem? ![]()
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